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CXO Sherif Mityas Shares a 3-Gate System to Filter New CX Initiatives

0:46:26

6 ds ago

How to Achieve Company-Wide Customer Success with Guy Nirpaz

0:49:34

3 wks ago

How to Address the Underbelly Work as a Chief Experience Officer at a Nonprofit

0:58:19

1 mth ago

How to Execute a 90-Day Plan to Improve Customer Experience in a B2B2C Retail Organization

0:48:49

1 mth ago

Why Good Customer Experience Starts With Your Internal Culture

0:38:36

2 mths ago

3 Steps to Building a New Patient Experience and Communication Framework

0:46:59

2 mths ago

3 Steps to Solidify Your CX Foundations at a Cultural Institution

0:55:43

3 mths ago

4 Steps to Improve Customer Experience At Your SaaS Organization

0:31:05

3 mths ago

Two CX Leaders Share Frameworks to Improve Customer-Centricity in Their Organization

0:33:10

4 mths ago

7 Customer & Employee Experience Tactics to Implement at the Start

0:38:21

4 mths ago

4 Steps to Assessing the CX Work That Needs to Be Done at a Young Company

0:42:01

5 mths ago

Building Culture and Customer and Employee Experience at The YMCA

0:50:59

5 mths ago

How Johnson & Johnson Creates Value for Customers and Employees

0:48:53

5 mths ago

The Importance of Closing the Feedback Loop: A Discussion with Dropbox's CCO

0:48:30

6 mths ago

3 Steps to Implementing a Stellar Customer Experience at a Startup

0:46:47

6 mths ago

How Exemplis Commits to Company Culture and CX Improvement

0:47:16

6 mths ago

How to Build Your Customer Success Forecasting System with Eleanor O’Neil

0:43:35

6 mths ago

How DHL Became More Customer-Focused with CCO Scott Allison

0:33:44

6 mths ago

Strategies for CCO Success in Startup Companies with Rosalyn Curato

0:38:12

7 mths ago

Make Customer Delight About Delivering Value with Jon Herstein of Box

0:47:42

7 mths ago

How to Improve Customer Experience at a Fast Food Restaurant with Fernando Machado of Burger King

0:43:43

7 mths ago

A 3-Stage Approach To Your Company's New Customer Experience

0:47:41

7 mths ago

How A Legacy Organization Embraces Digital Media to Engage with Audiences in a Meaningful Way

0:47:18

8 mths ago

4 Tactics to Building and Managing Customer Success with Allison Pickens

0:38:24

8 mths ago

3 Keys to Creating Excellence in Your Customer and Employee Experience with Horst Schulze

0:42:46

8 mths ago

3 Steps to Mapping a Robust Customer Journey with Chelsie Rae Lee of SnackNation

0:42:06

8 mths ago

How One B2B Software Company Shifted Its Mindset to Unlock Growth

0:45:38

9 mths ago

5 Key Actions to Help You Stay Ahead of Market Disruption As You Lead CX

0:41:44

9 mths ago

3 Tactics to Transform CX and Employee Development From a Sri Lankan Telecommunications Company

0:43:52

9 mths ago

How One Insurance Company Transformed its Customer Experience at the Enterprise Level

0:43:26

9 mths ago

Leading a Purpose-Driven Organization: Putting Customers and Members First at REI

0:41:29

10 mths ago

How the Cincinnati Zoo and Botanical Garden Approaches the Visitor Experience

0:43:29

10 mths ago

The Basics of Establishing and Operationalizing Your CX Foundation

0:37:03

10 mths ago

How To Connect Your Employees to Your Customers and Company Mission

0:38:34

10 mths ago

How a Clean Energy Start-up Approaches Customer Experience

0:32:11

11 mths ago

Best of the Podcast 2018: Defining Patient and Customer Experience at Cedars-Sinai Hospital

0:46:16

11 mths ago

Best of the Podcast 2018: How A Telecommunications Organization Earned the Right to Customer Growth

0:54:40

11 mths ago

Best of the Podcast 2018: Build Power Moments in Your Customer Experience

0:42:33

11 mths ago

Best of the Podcast: Implementing CX at a Global Organization with Amanda Sachs of Microsoft

0:52:22

11 mths ago

Unite the Silos and Create an Internal Shared Vision When Implementing a CX Transformation

0:43:45

1 yr ago

CCO Shares How to Create a Customer-First Health Care System by Directly Engaging Members

0:36:33

1 yr ago

Best of the Podcast: Revamp Your Employee Experience By Rethinking Your Hiring Methods

0:49:27

1 yr ago

3 Ways to Convey CX Needs to Your Executive Leadership Team Using Research and Empathy

0:49:13

1 yr ago

Best of the Podcast: Improve Your Customers' Lives by Stepping into Their Shoes

0:39:59

1 yr ago

Implement These 5 Tactics to Improve Employee Experience

0:56:55

1 yr ago

How Two CX Leaders United Their Organizations Under Shared Value Systems to Transform Customer Experience

0:48:50

1 yr ago

Advance your CX Work by Uniting the C-Suite in Their Commitment and Accountability

0:56:55

1 yr ago

How to Build in Experiences That Will Earn Customers' Raves: Introducing the "Talk Trigger" with Jay Baer

0:37:07

1 yr ago

4 Strategies to Improve Customer Experience in the Airline Industry

0:49:24

1 yr ago

3 Steps to Communicate Your CX Plan with Leaders, Stakeholders, and Outliers

0:48:55

1 yr ago

How Do You Define and Operationalize Customer-Obsession? Two CX Leaders Share Their Experience and Tactics

1:01:39

1 yr ago

How Two Leaders Use Customer Journey Mapping As a Tool to Unite Leadership and Address Customer Retention Concerns

0:55:51

1 yr ago

Showcasing Advanced Customer Experience Leadership with Bob Buiaroski, SVP of CX at ManuLife

0:50:03

1 yr ago

How Electronic Arts Improves the Gamer Experience Through Team Empowerment and Journey Mapping

0:45:27

1 yr ago

5 Steps to CX Management in the Public Transportation Industry with Anand Sampat

0:50:58

1 yr ago

Why Determining Your Power Core Focuses Your Customer Experience Strategy

0:49:30

1 yr ago

4 Ways Building a 'Customer Room' Can Reshape Your Customer Experience

0:49:12

1 yr ago

How Has CX Evolved and How Should it Impact Your Company's Growth and Leadership?

0:55:42

1 yr ago

How to Unite Silos Across Multiple Government Agencies to Streamline a CX Transformation

0:50:51

1 yr ago

Tactics to Implement in Your First Six Months Leading CX in the Telecommunications Industry

0:44:56

1 yr ago

How to Lead CX Transformation in a Customer-Focused Tech Organization

0:55:47

1 yr ago

Improving Customer Experience Management in a State Government Agency

0:51:05

1 yr ago

CXO Transforms Parkland Hospital Customer Experience Through Employee Experience

0:49:44

1 yr ago

How to Improve Healthcare CX: Lessons from a CXO and Hospitality Veteran

0:51:28

1 yr ago

How to Build the Employee Experience and Culture of Continuous Improvement with VP of CX & Loyalty at Hertz

0:49:41

1 yr ago

CX Leadership in the International Gas and Tech B2B Industry with Antonio Susta

0:43:00

1 yr ago

Head of Fan Experience at Fanatics Shares Why Employee and Customer Experience Go Hand in Hand

0:37:34

1 yr ago

Want to Improve Your Customer Relationships and Bottom Line? Put Yourself in Your Customers' Shoes Says CCO at Rigor

0:40:22

1 yr ago

Customer Experience Leadership in the Media Landscape with Amy Shioji of USA Today

0:46:42

1 yr ago

Earning the Right to Customer Experience Transformation at a Telecommunications Company with Patricia Pedhom Nono

0:54:50

1 yr ago

Microsoft’s Path to Customer Obsession with Global General Manager of Customer & Partner Experience Amanda Sachs

0:52:37

1 yr ago

Do Law Firms Need a Chief Experience Officer? Yes! A CXO at Miles & Stockbridge P.C. Explains Why

0:47:33

1 yr ago

How to Leverage Your Past to Prepare You For a Customer Experience Role

0:47:00

1 yr ago

How Do You Prioritize the CX Work to Be Done in the First Year of the CCO Role?

0:49:01

1 yr ago

CX Wisdom You Need to Know From 6 Leaders in B2B Organizations

0:29:34

1 yr ago

7 Leaders in Finance and Tech Share What They Wish They Knew Before Embarking on Their CX Journey

0:32:45

1 yr ago

6 CCOs Share Lessons They've Learned During Their CX Journey

0:26:02

1 yr ago

How to Lead a Successful Customer Experience Transformation in the Telecom Industry

0:46:55

1 yr ago

Defining the Chief Patient Experience Officer Role at Cedars-Sinai Hospital

0:45:38

1 yr ago

How to Create Power Moments That Rise Above The Rest with Dan Heath

0:42:05

1 yr ago

How Leadership Impacts Customer Service and Experience at Samsung Electronics America

0:35:29

1 yr ago

Remembering Diana Helfinstine and Her Commitment to Customer-Driven Growth at Essilor

0:40:27

1 yr ago

Pioneering Customer Experience in Healthcare at Cleveland Clinic

0:52:32

1 yr ago

What's the Key to a Strong CX Foundation? Be Obsessed with Your Customers

0:52:47

1 yr ago

Leadership and Crafting the Customer Experience in Consumer Goods with Kathy Tobiasen

0:43:31

1 yr ago

Problem Solving and Customer Experience Transformation in the Australian Postal System with CCO Christine Corbett

0:48:31

1 yr ago

Best of the Podcast: How to Create A Path for CX Leadership with Google's VP of Ads and Commerce UX

0:41:27

1 yr ago

Best of the Podcast: The Process of CX Hiring and Transformation at Volkswagen Group Australia

0:41:28

1 yr ago

Best of the Podcast: Defining the CX Role in a Mission-Focused Company with Lyft's VP of Customer Experience and Trust

0:48:01

1 yr ago

How CMO Leadership is Expanding to Include Both Marketing and Customer Experience Transformation

0:45:35

1 yr ago

How Angie’s List Co-Founder Became the Chief Customer Officer at ANGI Homeservices

0:42:24

2 yrs ago

Transform Your B2B Company From a Product-Centric Cuture to Customer-Centric Culture with Sami Nuwar – CB79

0:43:44

2 yrs ago

The Importance of Good Customer and User Experience in Higher Education with Marc Riesenberg – CB78

0:39:53

2 yrs ago

Implement a Customer Experience Strategy at a Startup with VP of Customer Success, Adriana Zeman - CB77

0:42:46

2 yrs ago

Hunter Douglas’ B2B and B2C Customer Experience Leadership with Ross Garretson

0:38:52

2 yrs ago

Growing a Grassroots CX Effort with EVP Anne Witherspoon

0:49:16

2 yrs ago

A Toolkit for Customer Experience Leadership in Government with CCO Anahita Reilly – CB74

0:48:22

2 yrs ago

How Executive VP of CX is moving Comcast from a product focus to customer experience focus.

0:51:20

2 yrs ago

Getting Your Board to Embrace Customer Experience, With Maury Kask - CB72

0:52:31

2 yrs ago

Proving the ROI of the Chief Customer Officer Role, With Enrique Gomez Alonso - CB71

0:57:15

2 yrs ago

How to Win the Chief Customer Officer Role, With Sandy Miranda - CB70

0:40:12

2 yrs ago

A 6-Year Chief Customer Officer Role Roadmap, With Libby Duane Adams - CB69

0:50:51

2 yrs ago

Building the CX Platform at Cisco, With Rachael McBrearty - CB68

0:45:44

2 yrs ago

Improving the Energy Industry Experience, With Damian Cotchett - CB67

0:42:22

2 yrs ago

How Hallmark Business Connections “does” Customer Experience, With Rhonda Basler - CB66

0:45:49

2 yrs ago

Improving the Experience at Israel’s Largest Supermarket, With Zvi Baida - CB65

0:49:36

2 yrs ago

CX Design Thinking in the Travel Industry, With Annette Höher-Bäuerle - CB64

0:43:25

2 yrs ago

The Lifecycle and legacy of a Chief Customer Officer - with Stephen Ingledew - CB63

0:39:01

2 yrs ago

What I did in my first year leading Customer Experience, with Tom McCann - CB62

0:46:20

2 yrs ago

Healthcare CX for over 13 million members, With Geeta Wilson - CB61

0:37:17

2 yrs ago

From Chief Information Officer to Chief Customer Officer, With Brian Lillie - CB60

0:43:31

2 yrs ago

Google’s Customer Experience Leadership, With Catherine Courage - CB59

0:40:51

2 yrs ago

Award Winning CX Leadership in Banking, with Mark Slatin - CB58

0:41:53

2 yrs ago

Customer Experience Leadership in Luxury Retail, with Alice Rackley - CB57

0:40:43

2 yrs ago

Customer Experience Innovation in Healthcare, With Jackie McAtee - CB56

0:42:33

2 yrs ago

Discussing the Hybrid CMO, With Drew Neisser - CB55

0:32:55

2 yrs ago

SVP Member Experience at Peloton, With Brad Olson - CB54

0:40:52

2 yrs ago

Transforming CX in Financial Services, With Claudiu Coltea - CB53

0:49:34

2 yrs ago

Customer Experience Transformation to win “Sports Event of the Year”, With Lynn LaRocca - CB52

0:50:38

2 yrs ago

Making the case for the Chief Customer Officer Role, With Milista Anderson - CB51

0:41:27

2 yrs ago

CXO career trajectory in Tech, With Lexi Reese - CB50

0:48:31

2 yrs ago

Business to Business Customer Experience Leadership, With Tabitha Dunn - CB49

0:36:10

2 yrs ago

A United Airlines Post Mortem Discussion, With Diane Magers - CB48

0:28:07

2 yrs ago

Chief Customer Officer in Manufacturing & Distribution, With Anne Herman - CB47

0:38:40

2 yrs ago

How NPS was pioneered at Intuit & Sprint, with Brian Andrews - CB46

0:52:21

2 yrs ago

Vice President of Southwest Airlines Inflight Operations, with Sonya LaCore - CB45

0:35:09

2 yrs ago

Chief Customer Experience Officer - San Antonio International Airport, With Karen Ellis - CB44

0:35:45

2 yrs ago

CX at the World's’ Largest Manufacturer of Eyeglasses, With Diana Helfinstine - CB43

0:39:20

2 yrs ago

Brainshark B-B Chief Customer Officer Diane Gordon - CB42

0:41:22

2 yrs ago

Senior VP of AARP Customer Experience, With Jim Pendergast- CB41

0:43:38

2 yrs ago

Lyft’s VP of Customer Experience and TRUST, With Mary Winfield - CB40

0:46:59

2 yrs ago

The Chief Customer Officer Role in Media, With Robert Bridge of Telegraph Media Group - CB39

0:38:51

2 yrs ago

Developing a New CCO Organization For Dell - During Their Merger With EMC, with Karen Quintos - CB37

0:43:01

2 yrs ago

How Volkswagen is leading Customer Experience, With Jason Bradshaw - CB035

0:40:48

2 yrs ago

President Obama’s Chief Veteran’s Experience Officer, With Tom Allin - CB34

0:39:41

2 yrs ago

Chief Customer Success & Happiness Officer, With Amy Downs - CB32

0:41:41

2 yrs ago

Blending Customer Success and Customer Experience, With Dayton Semerjian - CB31

0:35:39

2 yrs ago

Getting Your CCO Role Funded, With Camille Harrison - CB30

0:26:44

3 yrs ago

A 4-Step Plan For New Chief Customer Officers, With Donna Peeples - CB29

0:34:02

3 yrs ago

When to Take a Chief Customer Officer Role, and When to Leave One, With Carol Pudnos - CB28

0:31:55

3 yrs ago

Chief Customer Officer for the Energy Industry, With Penni Conner - CB27

0:27:17

3 yrs ago

New Leadership Role for Churches: The Pastor of Guest Experience, With Lee West [CB26]

0:31:53

3 yrs ago

Helping 40 Million Students Repay Their Federal Student Loans, With Chief Customer Officer Brenda Wensil - CB25

0:44:18

3 yrs ago

The Entrepreneurial CCO, With Kevin Bury - CB024

0:36:16

3 yrs ago

Chief Customer Role in the Hospitality Industry, with Mark Weinstein - CB23

0:30:08

3 yrs ago

First 90 Days of a Chief Customer Success Officer, with Duygo Cibik of Reval - CB22

0:30:43

3 yrs ago

The payment engine in healthcare, with Jennifer LeMieux - CB21

0:30:32

3 yrs ago

Serial CCO Tips for How/Why to Take a CCO Role, With Tish Whitcraft [CB20]

0:37:46

3 yrs ago

Leading Customer Success in a B2B Business, With Jose Vergara - CB019

0:28:38

3 yrs ago

Lessons From A 3 Time Chief Customer Officer, with Darryl Speach - CB018

0:33:43

3 yrs ago

Leading Customer Experience in a Family Owned Business, with Dave Nelson [CB17]

0:34:48

3 yrs ago

Customer Experience Leadership in Government, With Stephanie Thum [CB16]

0:25:20

3 yrs ago

A Conversation about Oracle's? Chief Customer Officer Experience, With Jeb Dasteel - CB015

0:31:13

3 yrs ago

Leading Customer Experience in a Service Business With Renee Cacchillo, CB014

0:32:12

3 yrs ago

How General Motors is Embedding Customer Experience, with Dave Mingle - CB013

0:26:34

3 yrs ago

Customer Experience in Healthcare Reform, With Natalie Schneider - CB012

0:31:12

3 yrs ago

Customer Experience Lessons for Start-Ups With Lesley Mottla- CB011

0:32:33

3 yrs ago

How to be a Chief Customer Officer in a Privately-Held Company, With Nick Frunzi - CB010

0:35:40

3 yrs ago

How Fidelity Embedded Customer Experience Across the Business, With Parrish Arturi - CB009

0:34:10

3 yrs ago

How Airbnb Scales Culture And Customer Experience, With Aisling Hassell - CB008

0:28:58

3 yrs ago

The Value Of Building Bridges For Customer Experience, with Curtis Kopf (CB7)

0:29:43

3 yrs ago

Modernizing the Library Experience, With Alison Circle - CB006

0:29:33

3 yrs ago

How Audi United Their Digital & Dealership Experiences, With Mark Ramsey - CB005

0:26:50

3 yrs ago

How the Smithsonian Built their Journey Map, with Samir Bitar -CB004

0:33:30

3 yrs ago

Human-Centered Design at Northern Trust, With Scott Dille - CB003

0:24:25

3 yrs ago

How Liberty Mutual’s Chief Customer Officer United the C-Suite, With Margie Dillon - CB002

0:23:51

3 yrs ago

How St. Jude Honors Donors as Assets, With Chief Donor Officer, Martin Hand - CB001

0:26:41

3 yrs ago
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