logo
loader
profile image

KPB User

podcast_banner

Gift Giving To Gain More Business - Does It Work?

0:30:18

18 hrs ago

How To Influence Your Customers Perception of Price

0:30:33

4 ds ago

The 7 Telltale Signs of a Company NOT Committed to Customers

0:26:28

1 wk ago

What is Really Happening on Black Friday?

0:22:17

2 wks ago

How to Market Yourself

0:27:30

3 wks ago

Tribalism: Are You In with The In-Crowd

0:27:14

3 wks ago

What Affects Customers Perception of Price?

0:27:35

1 mth ago

Are We Talking Ourselves Into A Recession?

0:22:54

1 mth ago

The Secret of Measuring Customer Emotions

0:24:14

1 mth ago

Insights to understanding Customer Habits

0:24:43

1 mth ago

What is the Secret of Airbnb?

0:29:23

1 mth ago

A practical guide to Customer decision making

0:30:52

1 mth ago

Case Study: How RICOH Printers Improved their NPS® by 40 points

0:27:46

2 mths ago

The Key To Successful Marketing Communications

0:27:43

2 mths ago

How To Overcome Organizational Silo’s To Make Progress

0:19:45

2 mths ago

Is Any Attention Good Attention?

0:22:32

2 mths ago

Customer Satisfaction Continues Declining

0:34:53

3 mths ago

How and Why We Stereotype People

0:21:58

3 mths ago

The Secret of Creating an Effective Customer Experience (CX) Strategy

0:27:34

3 mths ago

The Secret of Creating Loyal Customers

0:24:50

3 mths ago

Discover Your Relationship Types and How to Use Them

0:25:46

3 mths ago

The Secret Of CX Measurement

0:30:52

4 mths ago

Why Some Friction In Your Experience Is Good

0:23:50

4 mths ago

A Practical Guide To Evoke Emotions In Customers

0:23:37

4 mths ago

Facebook Fines: Is Their Culture To Blame?

0:23:01

4 mths ago

How to Manage Company Politics

0:27:37

4 mths ago

How Choice Architecture Can Revolutionize Your Experience

0:28:46

4 mths ago

The Vital Art of Creating Memorable Messaging

0:27:21

5 mths ago

How Can We Measure Customer Emotions in Our Digital World

0:34:25

5 mths ago

Customer Journey Mapping Using Behavioral Science

0:31:39

5 mths ago

How to Understand Customers Preference

0:26:13

5 mths ago

Happy Employees Make Happy Customers

0:30:22

6 mths ago

Why Are We Scared of New Technology?

0:25:22

6 mths ago

The Massive Importance of Memory in a Customer’s Experience

0:30:35

6 mths ago

Creating a Frictionless Experience

0:28:11

6 mths ago

Are You Managing This Key Driver of Poor Experience?

0:19:19

7 mths ago

Why Are Insignificant Things So Significant?

0:26:32

7 mths ago

What Customer Emotions Drive the Most Value

0:24:48

7 mths ago

Is Facial Recognition Creepy or Is It Just the Future?

0:40:35

7 mths ago

Why Too Much Choice is a Bad Thing

0:24:27

7 mths ago

Being the Guardian of Your Service Culture

0:30:55

8 mths ago

Brand Or Customer Experience - what comes first?

0:22:47

8 mths ago

How to Manage Uncertainty

0:20:13

8 mths ago

Customers Are Irrational! Why? What Can We Do About It?

0:22:50

8 mths ago

How To Create Innovative Service

0:27:36

9 mths ago

The Tools To Use To Create Actionable Measures

0:38:06

9 mths ago

How To Measure Authentic Customer Emotions In Real Time

0:31:53

9 mths ago

How Customers Make Complex Decisions In A World of Constraints

0:24:50

9 mths ago

How Successful Retailers Win in Endless Disruption

0:34:18

10 mths ago

How to Create A Financial Times Award-Winning Consultancy from Scratch

0:29:06

10 mths ago

The One Thing You Need to Change

0:21:13

10 mths ago

The BIG Dangers For ‘Customer Experience’ in 2019 - Expert Debate

0:28:54

10 mths ago

Stay Ahead of Your Competition with New Advances in CX Marketing

0:30:09

10 mths ago

Are You A Risk Taker?

0:23:16

10 mths ago

4 Easy Ways To Get Started Using Behavioral Economics

0:28:09

11 mths ago

Christmas And New Years Message

0:01:04

11 mths ago

Why is Academic Research So Impenetrable?

0:24:55

11 mths ago

Why Customer Experience is Dying (And What To Do About It)

0:30:05

11 mths ago

Are You Making Intuitive Or Rational Decisions?

0:31:23

1 yr ago

Understanding Customer's Mental Budgets

0:23:20

1 yr ago

How to discover what REALLY drives value for you $$$

0:18:10

1 yr ago

Key stats to prove your ROI - It's About The ROI Stupid!

0:26:15

1 yr ago

Digitial Transformation - The Opportunities And Problems And How To Overcome Them

0:30:16

1 yr ago

How Customers Make Rules for Themselves

0:27:47

1 yr ago

Why Customers Want You To See What They Consume

0:25:33

1 yr ago

Seven Key Strategic Questions Critical to Improving Your Customer Experience - Bahrain CX Conference

0:29:16

1 yr ago

How To Make Your Experience Convenient

0:35:08

1 yr ago

Creating and Sustaining a Customer Centric Culture

0:25:37

1 yr ago

How Other People Sell Your Product

0:27:12

1 yr ago

Are You Using this Powerful Sales Technique?

0:19:53

1 yr ago

How Does Time Of Day Affect How Much We Sell?

0:25:54

1 yr ago

How To Measure Customer Emotions

0:26:20

1 yr ago

Why People Don't Say What They Mean?

0:32:02

1 yr ago

How Do I Evoke Customer Emotions?

0:26:25

1 yr ago

Understanding the Rules of Customer Decision Making

0:24:55

1 yr ago

Why Most Segementation Is Wrong

0:25:57

1 yr ago

Why Customer Experience Programs Fail

0:30:10

1 yr ago

Are You Using This Communication Tool To Best Effect?

0:24:32

1 yr ago

Why Do Customer Emotions Matter?

0:23:54

1 yr ago

Are You Making The Most Of Scarcity As A Marketing Strategy?

0:30:17

1 yr ago

Understanding Customer Basic Instincts

0:27:44

1 yr ago

How Small Things Influence Customer Behavior.

0:28:17

1 yr ago

Moving Customers From Indifference to Recommendation

0:17:20

1 yr ago

Why Don't Customers Buy After They Say They Will?

0:25:52

1 yr ago

How To Ensure Your Customers Buy From You Habitually?

0:28:25

1 yr ago

Critical Steps For a Successful CX Implementation

0:22:11

1 yr ago

How to Avoid Customer Defection

0:25:05

1 yr ago

How Should You Set Your Price For Best Results?

0:27:53

1 yr ago

Leading Your Customer To The Right Choice

0:25:45

1 yr ago

How Do You Keep Up with Customer Expectations?

0:25:09

1 yr ago

How Do Customers Make Complex Decisions?

0:24:21

1 yr ago

The Rubicon Model and How To Use It To Your Advantage

0:21:01

1 yr ago

Facebook mistakes: What can we learn?

0:24:07

1 yr ago

Why Am I Getting So Many Customer Complaints?

0:26:26

1 yr ago

Why Do Customers Ask For Competitive Quotes?

0:25:56

1 yr ago

What Really Is Customer Loyalty?

0:22:40

1 yr ago

Why Do Customers Fight For What They See To Be Their Rights?

0:28:40

1 yr ago

Why Don’t Organizations Understand Their Customers?

0:25:36

1 yr ago

Why Do Customers Expectations Constantly Change?

0:26:20

1 yr ago

How Do I Convince People Of A New Way Of Thinking?

0:25:47

1 yr ago

How Do We Get Our Customers To Talk?

0:25:05

1 yr ago

How do Customers decide if their experience is good or bad?

0:32:05

1 yr ago

Why Do Customers Focus on seemingly Unimportant Things?

0:21:57

1 yr ago

What Should Wells Fargo Do Now?

0:11:52

1 yr ago

How do we create Customer Loyalty?

0:29:48

1 yr ago

Why Do Customers Change Their Minds?

0:19:35

1 yr ago

How Do Customers Make Decisions Anyway?

0:30:14

1 yr ago

How Do Customers Evaluate Your Organization?

0:25:38

1 yr ago

Why Customers Create 'Shortcuts' When Making a Decision

0:24:44

1 yr ago

Why Are Customers Irrational?

0:20:07

1 yr ago

Why Do Customers Complain?

0:19:30

1 yr ago

The Intuitive Customer Episode Zero

0:03:07

1 yr ago
1.0X
0.5 1 1.5 2 3
1.0x
00:00:00/00:00:00