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Why HubSpot killed the sales funnel

0:50:44

1 wk ago

Your 101 guide to STORYTELLING in business

0:49:49

2 mths ago

How to improve your NPS 126 points in 9 months! | Local Land Services, Executive Director of Strategy and Engagement, Carolyn Raine

0:36:08

3 mths ago

Putting ‘care’ back into healthcare experiences | Clinic Mastery, CEO, Ben Lynch

0:47:46

3 mths ago

CX FAILURES!!! 💥 Why failing is the best thing that can happen. | Logitech, Head of Ultimate Ears Custom Earphones, Jonah Staw

0:38:58

5 mths ago

How to remove friction 😖 and improve customer loyalty 📈 | Friction, Author, Roger Dooley

0:44:34

6 mths ago

Why an obsession with quality really matters | Gelato Messina, Founder, Nick Palumbo

0:42:34

6 mths ago

How to deliver 20,000 personal experiences every day | Madison Square Garden, Director of Guest Services, Joe Picco

0:30:07

8 mths ago

Four mega-themes from 40 interviews with world-class CX leaders — Introducing the the Customer Experience Flywheel

0:43:30

8 mths ago

Celebrity chef Neil Perry on creating memorable hospitality experiences 🍴 | Rockpool Dining Group, Culinary & Brands Director, Neil Perry

0:36:11

9 mths ago

How to raise prices and keep customers happy! | ProfitWell, Co-Founder and CEO, Patrick Campbell

0:43:31

9 mths ago

How Southwest Airlines ✈️ is taking CX to new heights | Southwest Airlines, VP of Inflight Operations, Sonya Lacore

0:43:30

10 mths ago

SPECIAL: Let's end survey hell and make feedback delightful! | RateIt, Founder & CEO, Michael Momsen

0:56:15

10 mths ago

Three crucial tips to creating a great culture | Culture Amp, Director of Customer Success and Support, Steve Hopkins

0:36:03

11 mths ago

How to build a powerful sales team 📈 that’s also customer-centric | Winning By Design, Founder, Jacco vanderKooij

0:56:36

11 mths ago

What do B2B customers actually value? | Bain & Company, Partner, Eric Almquist

0:39:02

1 yr ago

Three crucial Customer Success tips to ensure customer loyalty | Winning By Design, Managing Partner, Dominique Levin

0:38:02

1 yr ago

How to handle complaints like a pro | Telephone Doctor, President, Nancy Friedman

0:42:39

1 yr ago

Nordstrom's secret for incredible retail growth in the digital age | The Nordstrom Way, Author, Robert Spector

0:28:44

1 yr ago

How to break the rules for better results! | Customer Experience Rockstar, James Dodkins (Part 2)

0:35:34

1 yr ago

How to create ROCKSTAR CX 🎸⭐🤘 | Customer Experience Rockstar, James Dodkins (Part 1)

0:22:04

1 yr ago

How to manage CX in a crisis | Volkswagen Group Australia, Chief Customer Officer, Jason Bradshaw

0:38:38

1 yr ago

Customer loyalty programs… do they actually work? | Customology, General Manager, Michael Barnard

0:42:11

1 yr ago

How to create a customer journey map in 6 steps | CX Journey, Founder and CEO, Annette Franz

0:34:24

1 yr ago

The secret to hiring great people | Sunlite Mitre 10, Managing Director, Steven Czeiger

0:28:07

1 yr ago

Your questions answered by the godmother of CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 2)

0:27:22

1 yr ago

The single question that will revolutionise your CX! | Customer Bliss, Founder and CEO, Jeanne Bliss (Part 1)

0:34:10

1 yr ago

Service blueprints: the document to end all CX nightmares! | NBN Co, Senior CX Design Lead, Janine Pawson

0:33:16

1 yr ago

Improve your CX 10x with these hacks from a CX PRO | Customer Experience Professional, Dan Fine

0:36:54

1 yr ago

What is Design Thinking? And how can you apply it right away! | Product Leader, Designer and Instructor, Milly Schmidt

0:37:09

1 yr ago

CX lessons from big pharma: "Educate, don't sell." | Parry Branding Group, President and Chief Branding Officer, Vince Parry

0:37:33

1 yr ago

What the heck is "brand citizenship" and why you need to care! | Do Good, Author, Anne Bahr Thompson

0:49:58

1 yr ago

Four pitfalls to avoid when implementing a CX strategy | Customer Experience Designer, Robert Sørensen

0:44:55

1 yr ago

The 7 things you must know to create a great company culture | The Power of Company Culture, Author, Chris Dyer

0:42:49

1 yr ago

How bots can delight customers | ABC News, Mobile Product Manager, Craig McCosker

0:43:35

1 yr ago

How a global charity improved CX using HCD (Human Centred Design) | World Vision, Chief Marketing Officer, Teresa Sperti

0:45:17

1 yr ago

How a leading telco is using CX to compete with Netflix and Amazon | Optus, Head of Customer Experience, Charles Weiser

0:46:56

1 yr ago

How to stay relevant in the age of the customer | Officeworks, Head of Customer Experience & eCommerce, David Pisker

0:47:56

1 yr ago

Designing a delightful carpark | Impact, Traffic Engineer, Michael Gigliuto

0:28:14

1 yr ago

The magic of Disney World | Walt Disney World, former Operating Area Manager, Dennis Snow

0:51:54

1 yr ago

Treat your customers like friends and your colleagues like family | Pigeonhole, Founder and Managing Director, Johann Kim

0:23:37

1 yr ago

Key customer experience predictions from a CX Futurist | Customer Experience Futurist and Host of The Modern Customer Podcast, Blake Morgan

0:32:00

2 yrs ago

What retailers can learn from nurses about emotional intelligence (EQ) | Australian College of Nursing (ACN), CEO, Kylie Ward

0:37:10

2 yrs ago

How Pandora jewellery turned a failing store into a $10M success story | Pandora, Managing Director (UK), Brien Winther

0:37:51

2 yrs ago

Managing emotional rollercoasters and delighting customers in real estate | Raine & Horne, Managing Director (Neutral Bay), David Buttel

0:31:44

2 yrs ago

How to deliver consistent CX when you have thousands of employees | Country Road, General Manager of Brand and Customer Experience, Col Kennedy

0:30:37

2 yrs ago

What role should marketing play in designing customer experiences? | Monash University, Senior Marketing Lecturer, Peter Wagstaff

0:33:11

2 yrs ago

How to bring your 'brand purpose' to life with practical tools and tips | SumoSalad, Chief Customer Officer, Lawrence Mitchell

0:38:23

2 yrs ago

"Companies that put customers first have it backwards ... employees come first." | BlackBerry, former Managing Director (ANZ), Ray Gillenwater

0:34:50

2 yrs ago
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