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Ep. 180: Wharton's Peter Fader | The Right Actions and Metrics to Grow Customer Value

29:15

1 mth ago

Ep. 179: Wharton's Peter Fader: The Nature and Value of Loyalty

31:33

2 mths ago

Ep. 178: Luiza Mattos | Covid-19: The View from Brazil

22:18

2 mths ago

Ep. 177: General Stanley McChrystal | Leadership in a Crisis Is about Connection and Trust

44:42

3 mths ago

Ep. 176: Maureen Burns | What Do You Want to Stand For with Customers and Employees when This Is All Over?

20:03

3 mths ago

Ep. 175: Roger Martin | Want to Increase Shareholder Value? Focus on Customers Instead

29:54

4 mths ago

Ep. 174: Theta Equity’s Dan McCarthy | Investors Need to Know: What’s Your Customer Worth?

26:15

4 mths ago

Ep. 173: Theta Equity’s Dan McCarthy | Now There’s a Way to Link Customer Behavior to Share Price

42:40

5 mths ago

Ep. 172: UniCredit's Francesco Vercesi | With Agile, Customer Experience Improvements Never End

36:00

5 mths ago

Ep. 171: Gillian Tett of the Financial Times | Stop Busting Silos; Instead, Make Them Work for You

37:06

6 mths ago

Ep. 170: Airbnb’s Raj Sivasubramanian | Will Customers Really Leave Feedback via Video?

39:10

7 mths ago

Ep. 170: Airbnb’s Raj Sivasubramanian | Will Customers Really Leave Feedback via Video?

39:10

7 mths ago

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